REGULATORY
Refund Policy
Refunds cover unused subscription days. A trading loss is not a refund.
What can be refunded
A refund covers only the unused days of a fee already received. It is calculated as fee paid divided by subscription days, multiplied by the unused days, after removing GST already deposited. There is no breakage fee.
What is not refunded
- Disagreement with a call or with how a call turned out.
- Trading or opportunity losses.
- A promise made by someone who is not in the written terms.
- A plan that has already run its full period.
- A breach of the terms, including forwarding the research to others.
How to ask
Email the registered name, the payment reference, and the reason. A valid request is acknowledged within 2 working days and, if it qualifies, paid back to the original account within 7 working days. Cash is never refunded because cash is never accepted.