REGULATORY
Investor Charter
What a client can expect from the research desk, and how a complaint moves up.
What you can expect
- Research shared on the terms you agreed, without a private version for some subscribers.
- Material risks and conflicts written on the note, not buried later.
- A grievance answer targeted within 21 working days.
- A path to SEBI SCORES and Smart ODR if that answer is not enough.
- Freedom to exit on the refund terms in the MITC.
Do
- Deal only with a SEBI-registered research analyst and check the registration yourself on the SEBI website.
- Pay only through a banking channel and keep the receipt.
- Read the disclosure before you act.
Do not
- Hand trading funds to the research analyst.
- Share demat, trading, or bank login details or OTPs.
- Believe a promise of assured profit or a loss-recovery scheme.
Step 1 — Write to the desk
Email amritakumarira2026@gmail.com or call 1155626 on working days. The aim is to acknowledge the complaint within 2 business days and to close it within 21 working days.
Step 2 — SEBI SCORES
If it is still open, lodge it on the SEBI SCORES portal at scores.sebi.gov.in. Approach the research analyst first, as required by the exchange notice.
Step 3 — Smart ODR
Matters that remain unresolved can move to online conciliation or arbitration at smartodr.in.